Menu

Customer Service

As a customer of Cask Store™, our service to you is our absolute priority. We depend on your feedback and suggestions for improving our service to you. We believe in providing a hassle-free kind of service. We deliver on promises and on time. We are quite fond and proud of the brands we sell, therefore, if our deliveries do not happen as you expected, or if any orders are damaged in transit or fail to impress, please contact us immediately using the links we have provided below. As usual, please enjoy our fine beverages responsibly.

Email

customerservice@caskstore.com is monitored between 11 AM and 6 PM Pacific time, Monday through Friday.

Telephone

If you wish to contact Cask Store directly, please call us at (415) 424-4844 between 11 AM and 7 PM Pacific time.

Mail

Cask, 17 Third Street, San Francisco, CA 94103

For your Privacy

At Cask Store we respect and protect your privacy. The sales data we collect is for delivery, legal, and billing purposes only. Newsletter data is solely for delivery of our weekly newsletter and you can opt-out at any time. We may call you if there's an issue with your order.

For your Security

CaskStore.com™ uses TLS encryption; all pages on this site are encrypted. All credit card numbers are encrypted and processed securely by Stripe.

Distribution of Information

We may be required to share information with governmental agencies or other companies assisting in fraud prevention or investigation. We may do so when: (a) permitted or required by law; or, (b) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (c) investigating fraud which has already occurred. The information is never provided to these companies for marketing purposes.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.